This Privacy Policy describes how Virtros ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website, use our services, or make a purchase, or otherwise interact with us in connection with our services (collectively, the "Services").

By "you" and "your" we mean you as a user of our Services, whether you are a customer, website visitor, or any other individual whose information we have collected.

Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or other operational reasons.

The most recent version will always be published on our website with the updated date.

WHAT PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with our Services. This information may include:

Information you provide to us

• Name
• Email address
• Phone number
• Billing address and shipping address
• Payment confirmation
• Order information
• Account details
• Information provided through customer support

Automatically collected information
We may automatically collect certain information when you use our Services, including:

• IP address
• Browser type and version
• Device information
• Website usage data and browsing behaviour
• Network connection details
• Interactions with our website

This information is collected using cookies and similar technologies.

Information from third parties
We may receive information about you from third parties, including:

• Shopify, our e-commerce platform provider
• Payment processors
• Shipping and logistics partners
• Analytics and marketing services

This information is handled in accordance with this Privacy Policy.

HOW WE USE YOUR INFORMATION

We use your personal information to:

• Process and fulfil your orders
• Process payments
• Provide customer support
• Send you order updates and notifications
• Improve our products and Services
• Prevent fraud and misuse
• Comply with our legal obligations

We may also use your information for marketing purposes, such as sending you promotional offers and updates about new products, where you have given your consent or where we have a legitimate interest to do so. You can opt out of marketing communications at any time.

COOKIES

We use cookies to:

• Ensure our website functions properly
• Remember your preferences
• Analyse website usage
• Improve our Services

You can manage or disable cookies through your browser settings. For more information about the cookies we use, please visit our Cookie Policy.

For more information about how Shopify uses cookies, visit:
https://www.shopify.com/legal/cookies

HOW WE SHARE YOUR INFORMATION

We may share your personal information with:

• Payment processors to complete transactions
• Shipping and delivery partners to fulfil orders
• IT and hosting service providers
• Shopify, our e-commerce platform
• Marketing partners, where you have given consent
• Legal authorities, where required by law

We do not sell your personal information to third parties.

DATA SECURITY

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security of your data.

DATA RETENTION

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with our legal obligations
• Resolve disputes
• Enforce our agreements

When your information is no longer required, we will securely delete or anonymise it.

YOUR RIGHTS UNDER UK DATA PROTECTION LAW

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

• Right of access — to request a copy of your personal information
• Right to rectification — to request correction of inaccurate information
• Right to erasure — to request deletion of your personal information
• Right to restrict processing — to limit how we use your information
• Right to data portability — to receive your information in a portable format
• Right to withdraw consent — where processing is based on consent
• Right to object — to object to processing based on legitimate interests

To exercise any of these rights, please contact us at support@virtros.co.uk

We will respond to your request within one month, as required by law.

COMPLAINTS

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
United Kingdom

Website: https://ico.org.uk
Telephone: 0303 123 1113

INTERNATIONAL DATA TRANSFERS

Your personal information may be processed outside the United Kingdom by service providers such as Shopify. Where this occurs, we ensure that appropriate safeguards are in place in accordance with UK data protection law, including the use of Standard Contractual Clauses or transfers to countries with adequate levels of data protection.

CONTACT

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Virtros
Email: support@virtros.co.uk